Background Google Customer Service Live Chat
There is no motive live chat should not be simple. Google Customer Service Live Chat
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more leads.
You are not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat platform to know who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within moments of communication via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers that you sell on your site, you understand exactly what to begin talking about, and you even have the instruments for creating canned responses for specific components of your website. Google Customer Service Live Chat
The obvious beginning to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change around colors, set triggers for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is constantly handled, since it functions just like texting from the phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and about the website for many plans. Google Customer Service Live Chat
Pure Chat does not have a free trial. But you don’t need one at all, because the provider offers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat software, it is essential that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support groups. Google Customer Service Live Chat