Intro Google Customer Support Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your own site is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Google Customer Support Live Chat
The Live chat app itself is a great deal more involved than your average client. You will have the ability to observe every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of this info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site that seems somewhat old fashioned. It looks like it’s packed with advertisements, but it’s just a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another representative can follow-up the case and reply within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Google Customer Support Live Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from there. Google Customer Support Live Chat