Overview Google Helpline Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Google Helpline Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, accessible from the app’s sidebar — there territory each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about each of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Google Helpline Chat
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the level of your customer service.
Concerning the design, The entire website looks really nice and I can also say that UX doesn’t lack in that department. There’s one thing that confused me though: when I was on the primary website, I clicked on the chat window three times, before I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and providing different programs using a larger selection of features To meet their future clients. Google Helpline Chat