Overview Google Helpline Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Google Helpline Chat
The Live chat program is a great deal more involved than your normal customer. You will have the ability to see each of those visitors which are on your site at any particular time, in addition to their IP address, their own referral source, their local time, working system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a website that looks somewhat old fashioned. It seems like it’s packed with advertisements, except it’s only a website version of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving representatives. Another agent can follow-up the situation and reply within seconds. It is useful when an agent does not possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Google Helpline Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best option or each of the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Google Helpline Chat