Intro Google Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your own website is a process that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Google Live Chat
The Live chat app is a great deal more involved than your average client. You will have the ability to see every one of those visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their local time, working system and a whole lot more. While some of this information will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site which looks a little old fashioned. It seems like it is packed with ads, but it is just a site version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the case and answer within seconds. It is useful when an agent does not possess the knowledge to address the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Google Live Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight in what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you might find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Google Live Chat