Overview Google Mobile Chat
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Google Mobile Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Google Mobile Chat
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The entire website looks very nice and that I can even say that UX doesn’t lack in that department. There’s one thing that confused me though: when I was on the main website, I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying other plans with a wider range of attributes To meet their future clients. Google Mobile Chat