Summary Google Online Sales
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Google Online Sales
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about all the people on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Google Online Sales
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer service.
Concerning the design, The entire site looks really nice and that I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I had been on the main site , I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a basic live chat option, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and supplying other plans with a wider selection of features To satisfy their future clients. Google Online Sales