Introduction Google Plus Web Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Google Plus Web Chat
The Live chat program itself is a great deal more involved than your normal customer. You will be able to see every one of those visitors which are on your website at any given time, in addition to their IP address, their referral source, their local time, operating system and a whole lot more. While some of the information will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website that seems a little old fashioned. It looks like it’s full of ads, except it is just a website version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. The other agent can follow-up the case and reply within minutes. It is helpful when an agent does not possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Google Plus Web Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. Google Plus Web Chat