Why choose Crisp? Google Realtime Api Pricing
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics might be important for you too. Google Realtime Api Pricing
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblokwe don’t want to limit the consumer to the usage of this system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it’s something that you can control. You could choose one accounts for the whole group (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Google Realtime Api Pricing
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and feature together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those attribute we did not need but might need to pay for. We are glad to say that we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Google Realtime Api Pricing