Why choose Crisp? Government Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics could be important for you also. Government Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we make because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do at Storyblokwe do not wish to limit the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to see how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Government Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and attribute with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we did not need but might have to pay for. We are pleased to say that we think we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a question or want to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Government Live Chat Software