Why choose Crisp? Gratis Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you also. Gratis Live Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others together with a poorly executed search feature, and so the background was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we really want to make contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we don’t want to limit the user to the usage of this system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics people live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we like to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you might go for one chair for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier plans to observe the way the price scales . The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Gratis Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources – so we focused on how they operate and perform with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those attribute we didn’t need but might need to pay for. We are pleased to say we believe we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you have a query or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Gratis Live Chat