Intro Guest Chat Client
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat which can be found on your own site is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Guest Chat Client
The Live chat app is a great deal more involved than your normal customer. You’ll be able to see every one of those visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of this information is going to be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website which seems a little old fashioned. It seems like it is full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving representatives. Another agent can follow the case and reply within minutes. It is useful when an agent does not possess the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Guest Chat Client
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Guest Chat Client