Introduction Guest Chat Script
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable facets of this particular tool, and using live chat which can be found on your own site is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Guest Chat Script
The Live chat program itself is a great deal more involved than your normal client. You will have the ability to see every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, operating system and much more. Though some of this info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a site which looks somewhat old fashioned. It seems like it is full of advertisements, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between agents. The other agent can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to address the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Guest Chat Script
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Guest Chat Script