Intro Had Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Had Chat
The Live chat program itself is much more involved than your average customer. You will be able to see every one of the visitors that are on your website at any given time, in addition to their IP address, their referral source, their regional time, working system and much more. Though some of the information will be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website that looks a little old fashioned. It looks like it’s packed with ads, but it is only a site edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. The other agent can follow the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Had Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Had Chat