Why Select Crisp? Head Database Plugin
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your company and startup too. You may understand how to compare live chats and which metrics could be important for you also. Head Database Plugin
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblok, we don’t want to restrict the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose one account for the whole team (which can be cheap with most options ), or you might go for a single seat for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier plans to see how the price scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Head Database Plugin
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those attribute we did not need but might need to pay for. We are pleased to state we think we got the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. If you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Head Database Plugin