Why choose Crisp? Hearne Software Live Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Hearne Software Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had that feature, some at higher price tagsothers combined with a badly implemented search feature, therefore the background was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we create because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do at Storyblok, we do not want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with most solutions), or you could go for a single chair for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Hearne Software Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and attribute together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but would have to pay for. We are pleased to say we believe we have the best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers who are searching for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Hearne Software Live Chat