Why choose Crisp? Help Chat App
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Help Chat App
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we make because we actually want to make contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose one account for the entire team (which can be cheap with most options ), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Help Chat App
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower grade plans and feature together with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we did not need but would need to cover. We’re glad to state we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Help Chat App