Introduction Help Chat App
There’s no reason live chat shouldn’t be easy. Help Chat App
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat system to know who it’s best for and all of the features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within minutes of communication via the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned answers for specific parts of your site. Help Chat App
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to modify around colours, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the go. By way of example, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually executing the talks, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is continually managed, since it works like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on how to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the web site for many plans. Help Chat App
Pure Chat does not have a free trial. But you do not want one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big support groups. Help Chat App