Introduction Help Chat
Giving your software the name of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the market.” We’ll figure out whether that’s true. Help Chat
It is worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair may be used by multiple agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you want more than just four themes and a full discussion history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to discover if the actual people and businesses which purchase it are really happy with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad range of social networking sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your staff to converse with clients and possible clients directly on your websites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Abilities, and likely the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they are utilizing shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The software can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s answers and evaluate how to improve the ceremony. Help Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing system built into the platform. For this , you acquire a significant advantage over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and lets you get rid of long queues while engaging customers with your quick replies. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which may be used to spot areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you correct the number of agents to cover all chats. Clients may also find the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control such as readily altering any part of the chat window, both in terms of looks as well as behaviour. You could also add your personal social media buttons so your customers can reach your fan page straight from discussion, and even personalize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and support providing you not only an efficient and dependable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time instrument to participate and interact with your customers or clients, and measuring the outcomes of those participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Help Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees at the history she was asking for a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation because”return”.
Features: chat history, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a positive comments about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what is shop’s return policy. She wants an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she is able to begin a chat with a live chat representative. Jane types in her question oblivious that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved material, therefore he does not have to write it on. Jane sends her message and within a second she gets a link to the return policy and a complete explanation of steps she needs to take. She completes the conversation and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open( pending( solved).
It is not the cheapest live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I think they would need to look no more. Help Chat