Intro Help Chat Login
Giving your applications the title of a whole Category of applications is rather a daring move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace ” We’ll figure out whether that’s true. Help Chat Login
It is worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you want more than just four themes and a full discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not just to see how experts evaluate it in their reviews, but also to find out whether the actual people and companies which buy it are actually happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide range of social networking sites. The data is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you can use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to converse with clients and potential clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and probably the greatest number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check if they are utilizing shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the rate of your team’s responses and assess how to improve your service. Help Chat Login
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing system built into the platform. With this alone, you gain a significant edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and lets you remove long queues while engaging customers with your quick answers. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to identify areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you correct the amount of brokers to cover all chats. Customers may also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as easily altering any portion of the chat window, both in terms of appearances as well as behavior. You can also add your personal social networking buttons so that your customers can reach your lover page straight from discussion, and even customize agent profiles not only with titles and names but also with actual photographs to find the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and support that provides not only an efficient and reliable communications platform with your clients, but also aims and revenue tracker. Embedding a couple lines of code onto your websites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or customers, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. Help Chat Login
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the history that she was asking for a return policy. As he expects — she would like to return her sneakers. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat because”return”.
Characteristics: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what’s store’s return policy. She wants an answer to her question as soon as possible but she does not enjoy making calls. Luckily, she can begin a chat with a live conversation agent. Jane types inside her question unaware that Dave can already see what she’s writing. As her question is quite a common one, Dave enters a previously saved message, therefore he does not have to write it on. Jane sends her message and within a second she receives a link to the return policy along with a full explanation of steps she needs to take. She completes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance staff
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open, pending( solved).
It is not the most affordable live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe that they would have to look no more. Help Chat Login