Background Help Chat Offer
There is no motive live chat shouldn’t be easy. Help Chat Offer
It is all about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat system to understand who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you may track your visitors. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if someone is considering a pair of sneakers that you sell on your site, you know precisely what to start talking about, and you even have the tools for creating canned answers for specific components of your site. Help Chat Offer
The obvious start to this review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like prior to, during and following the dialog. Feel free to change around colours, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the chance to decide on the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the go. For instance, if you need to leave the office but still wish to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer support is constantly handled, as it functions like texting from your cell phone.
The coverage is one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is full of information about the best way to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email support in-app and about the web site for all plans. Help Chat Offer
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider delivers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one site, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big support groups. Help Chat Offer