Introduction Help Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of this tool, and having live chat available on your own site is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Help Chat
The Live chat program itself is much more involved than your normal customer. You’ll be able to see each of those visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their regional time, working system and much more. Though some of this information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which seems a little old fashioned. It looks like it’s packed with advertisements, but it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between representatives. Another representative can follow-up the case and reply within seconds. It is useful when an agent does not have the knowledge to address the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Help Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or each the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Help Chat