Background Help Chat
There is no motive live chat shouldn’t be simple. Help Chat
It’s about connecting with your customers and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s best for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd said that they were able to convince customers to commit to a purchase within moments of communicating through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For example, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to start speaking about, and you even have the instruments for making canned answers for certain parts of your website. Help Chat
The obvious beginning to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and following the conversation. Feel free to modify around colours, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the go. For example, if you need to leave the workplace but still wish to give the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer service is constantly handled, as it works like texting from your phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you will find for live chat. By way of instance, a site is provided for studying about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the web site for all plans. Help Chat
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of features you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and service for ten users, five sites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for individuals just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep down expenses. In this article, we discuss with you some answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat software, it is important that the software integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large support groups. Help Chat