Introduction Help Chat Room
There is no reason live chat shouldn’t be easy. Help Chat Room
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat system to understand who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you have the ability to see which users are browsing your site in real-time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to begin speaking about, and you even have the instruments for making canned responses for certain components of your site. Help Chat Room
The obvious beginning to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. By way of instance, if you need to leave the workplace but still want to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of information on how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and about the website for many plans. Help Chat Room
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats each month, per one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat program, it is important that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big aid teams. Help Chat Room