Background Help Desk Chat Software
There is no reason live chat shouldn’t be easy. Help Desk Chat Software
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat platform to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you may track your traffic. For instance, if you’re sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real time. So if someone is looking at a pair of sneakers that you sell on your website, you understand exactly what to begin talking about, and you have the tools for making canned responses for specific parts of your site. Help Desk Chat Software
The obvious start to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the go. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is constantly handled, as it works just like texting from the phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and on the web site for all programs. Help Desk Chat Software
Pure Chat does not have a free trial. However, you do not want one at all, because the provider offers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
When choosing a live chat software, it is important that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big support groups. Help Desk Chat Software