Why choose Crisp? Help Desk Pricing
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Help Desk Pricing
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history was not available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do in Storyblokwe don’t want to limit the user to the usage of this system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain mails to specific target groups and : we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose one account for the entire team (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to get that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Help Desk Pricing
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we did not need but would have to pay for. We’re pleased to state that we think we have the very best match for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients who are searching for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you’ve got a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Help Desk Pricing