Why Select Crisp? Help Desk Software Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be significant for you also. Help Desk Software Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose one accounts for the whole group (which is cheap with most options ), or you could go for one seat for each team member. Since we like to have this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid program contrary to the majority of the high tier programs to observe how the cost scales . The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Help Desk Software Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier programs and feature together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but might need to cover. We are glad to say that we believe we have the best match for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Help Desk Software Live Chat