Introduction Help Desk Software
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Help Desk Software
The Live chat app is a great deal more involved than your average client. You’ll have the ability to observe each of those visitors which are on your website at any given time, as well as their IP address, their own referral origin, their local time, working system and a whole lot more. While some of the info is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site that looks a little old fashioned. It seems like it is packed with ads, but it is just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between representatives. Another agent can follow the case and answer within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Help Desk Software
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Help Desk Software