Overview Help On Click
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your own site is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Help On Click
The Live chat program is a great deal more involved than your average customer. You’ll have the ability to see every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and much more. Though some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that looks somewhat old fashioned. It looks like it is packed with ads, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between representatives. The other agent can follow the case and reply within minutes. It is useful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Help On Click
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you might discover there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Help On Click