Background Helpchat Reviews
There’s no reason live chat shouldn’t be easy. Helpchat Reviews
It’s all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to understand who it is ideal for and which of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. For example, if you’re sitting on the Chat backend you have the ability to see which users are browsing your site in real time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to begin speaking about, and you even have the instruments for creating canned answers for specific components of your website. Helpchat Reviews
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks come in real-time), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the dialog. Don’t hesitate to change about colours, set causes for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually handled, as it functions like texting from the cell phone.
The reporting is just one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. By way of instance, a site is provided for reading about updates and tips, while the Guides page is filled with advice about how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for many plans. Helpchat Reviews
Pure Chat does not have a free trial. But you do not need one at all, since the provider offers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, boundless chats each month, per one day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep down expenses. In this report, we share with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat program, it is important that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with large aid groups. Helpchat Reviews