Why choose Crisp? Helpdesk Api
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Helpdesk Api
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had that feature, some at higher price tags, others combined with a poorly implemented search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we do not want to restrict the consumer to the usage of this machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose one account for the whole group (which is cheap with most options ), or you could go for a single seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier programs to observe how the price scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Helpdesk Api
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools – so we focused on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those feature we did not need but might have to pay for. We’re pleased to say that we believe we have the best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Helpdesk Api