Introduction Helpful Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Helpful Chat
The Live chat program itself is much more involved than your normal client. You’ll be able to see each of those visitors that are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, working system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that seems somewhat old fashioned. It seems like it’s full of ads, but it is just a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between agents. Another representative can follow-up the situation and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Helpful Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or all of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Helpful Chat