Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and using live chat available on your site is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Helponclick
The Live chat program itself is a great deal more involved than your normal customer. You will be able to see every one of the visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. Though some of this information is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which looks a little old fashioned. It looks like it’s packed with advertisements, except it is just a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. Another agent can follow-up the situation and answer within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Helponclick
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or each of the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you might find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Helponclick