Why choose Crisp? Heroku Socket Io
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right decision for your company and startup too. You may know how to compare live chats and which metrics might be significant for you also. Heroku Socket Io
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblok, we don’t want to limit the user to the use of the machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats provide. To be honest, we are not sending many mails, because we hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier plans to see how the price scales . The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Heroku Socket Io
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier programs and attribute with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we did not need but would need to cover. We’re glad to say we think we got the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you’ve got a query or want to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Heroku Socket Io