How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we really wish to make contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do in Storyblokwe do not want to limit the user to the usage of this system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower grade plans and feature together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we didn’t need but would need to cover. We’re pleased to say we think we have the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best fit.