Why Select Crisp? High Reputation
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup too. You will understand how to compare live talks and that metrics could be significant for you also. High Reputation
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. Our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others together with a badly implemented search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do at Storyblokwe don’t want to limit the user to the usage of the machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for one chair for each team member. Since we like to get that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the price scales again. The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for analyzing. High Reputation
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools already – so we concentrated on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and feature together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but might have to pay for. We are glad to say that we believe we got the very best match for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you’ve got a query or want to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! High Reputation