Introduction Highwire Ecommerce
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Highwire Ecommerce
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, accessible in the program’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about each of the people on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Highwire Ecommerce
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the Plan, The whole site looks very nice and that I may even say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the main site , I clicked on the conversation window three days, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat option, it actually will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and providing different programs with a wider range of features To satisfy their future clients. Highwire Ecommerce