Intro Hire Chat Agents
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and having live chat which can be found on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Hire Chat Agents
The Live chat app is much more involved than your normal client. You’ll be able to observe each of those visitors which are on your website at any particular time, as well as their IP address, their own referral source, their regional time, working system and a whole lot more. While some of the info will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that seems a little old fashioned. It seems like it is full of advertisements, but it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. The other agent can follow the case and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Hire Chat Agents
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Hire Chat Agents