Overview Hire Live Chat Agents
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of the tool, and using live chat available on your own website is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Hire Live Chat Agents
The Live chat app is a great deal more involved than your average client. You will have the ability to see every one of the visitors that are on your site at any particular time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which looks a little old fashioned. It looks like it’s full of ads, except it is just a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between representatives. The other representative can follow-up the case and answer within seconds. It’s useful when an agent does not have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Hire Live Chat Agents
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Hire Live Chat Agents