Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your own site is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Hirelive
The Live chat program itself is a great deal more involved than your average customer. You will be able to observe each of the visitors which are on your website at any given time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that seems a little old fashioned. It looks like it’s full of advertisements, but it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between agents. The other agent can follow the case and reply within seconds. It’s helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Hirelive
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or all the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Hirelive