Overview Hosted Chat Service
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your own site is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Hosted Chat Service
The Live chat program is a great deal more involved than your average customer. You’ll have the ability to see each of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of the info will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website that seems a little old fashioned. It looks like it is full of advertisements, but it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. Another representative can follow the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Hosted Chat Service
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you may discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Hosted Chat Service