Why choose Crisp? Hosted Helpdesk
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. Hosted Helpdesk
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others together with a badly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t want to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have started to compare the first paid program against most of the high tier plans to observe the way the price scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Hosted Helpdesk
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and feature with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but would have to pay for. We’re pleased to say that we think we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of clients that are searching for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or wish to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Hosted Helpdesk