Why Select Crisp? Hosted Live Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your business and startup too. You may understand how to compare live talks and that metrics could be important for you also. Hosted Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblokwe do not want to restrict the consumer to the usage of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to get this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the very first paid program against the majority of the high tier plans to see how the cost scales . The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for testing. Hosted Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade plans and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we didn’t need but might need to cover. We are glad to state we think we have the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you have a question or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Hosted Live Chat Software