Why Select Crisp? Hostgator Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics could be important for you also. Hostgator Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tags, others combined with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we make because we really want to earn contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblokwe do not want to restrict the user to the use of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send specific emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which is cheap with most solutions), or you could go for one seat for each team member. Since we want to get this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid program against most of the high tier programs to observe the way the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for analyzing. Hostgator Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier programs and attribute with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those feature we did not need but might need to pay for. We’re glad to say that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a query or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Hostgator Live Chat Software