Summary Hotel Needs
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Hotel Needs
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data this handy little feature is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Hotel Needs
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the whole documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the Plan, The entire website looks really nice and I may also say that UX does not lack in that section. There’s one thing which confused me when I was on the main websiteI clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They will be scaling and supplying different plans with a larger selection of attributes To meet their future customers. Hotel Needs