Intro Hotmail Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Hotmail Live Chat
The Live chat app is a great deal more involved than your average customer. You will be able to see each of the visitors that are on your site at any given time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. While some of the information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site which seems a little old fashioned. It seems like it’s full of advertisements, except it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between representatives. Another representative can follow-up the case and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Hotmail Live Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or each the plans. They offer 3 plans — little business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Hotmail Live Chat