Intro How Do I Live Download
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your own website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. How Do I Live Download
The Live chat app is much more involved than your normal customer. You will be able to see each of those visitors which are on your site at any given time, as well as their own IP address, their own referral origin, their local time, operating system and much more. While some of the information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which seems somewhat old fashioned. It seems like it’s full of advertisements, except it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between representatives. Another agent can follow the situation and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. How Do I Live Download
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. How Do I Live Download