Overview How Do I Start A Chat On Gmail
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your own site is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. How Do I Start A Chat On Gmail
The Live chat program itself is much more involved than your normal client. You will be able to see each of those visitors which are on your site at any given time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of the information is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site that looks somewhat old fashioned. It looks like it’s full of ads, but it is just a site version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. The other agent can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. How Do I Start A Chat On Gmail
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. How Do I Start A Chat On Gmail