Why Select Crisp? How Do You Email A Phone Number
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right decision for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you also. How Do You Email A Phone Number
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we really wish to earn contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblokwe do not wish to restrict the user to the use of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the first paid plan contrary to most of the high tier programs to see how the price scales again. The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. How Do You Email A Phone Number
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier plans and attribute together with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”ending” and those feature we didn’t need but might need to pay for. We are pleased to state that we believe we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a question or want to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! How Do You Email A Phone Number