Why Select Crisp? How Does Live Chat Work On Websites
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you too. How Does Live Chat Work On Websites
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had that feature, some at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do in Storyblokwe do not wish to restrict the user to the use of this machine (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it is something you can control. You could choose 1 accounts for the entire group (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to see the way the price scales . The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. How Does Live Chat Work On Websites
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and attribute with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those attribute we didn’t need but might have to cover. We’re glad to say that we believe we got the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are searching for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or wish to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! How Does Live Chat Work On Websites